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Shipping & Returns

 

Shipping and Returns

 

 

Smith Tractor Company Shipping Policy

 

  • All orders before 2 p.m. (CST) will be processed same day.
  • All parts in stock will be shipped same day as processing.
  • Any parts ordered from a vendor will be received at our location in 2 to 3 days and will be shipped within 24 hours of arrival.
  • If a part is backordered from the factory, we will notify the customer via email and/ or phone.
  • Orders are shipped via FedEx or UPS, unless package is overweight and needs to be shipped by Freight truck.
  • Customers have the option of shipping Ground, and Next Day Air.
  • We only provide shipping in the lower 48 States and Canada. We do not ship to Hawaii, Alaska, or outside of the United States, excluding Canada.

 

 

 

When you place an order with smithtractorparts.net, we fill your order quickly and email you a tracking number upon day of shipment.

 

 

 

Smith Tractor Company Return Policy

 

No one is perfect, not even our pros at Smith Tractor Company. We understand that parts can get ordered in error. If that occurs and you find yourself needing to return a part you purchased from smithtractorparts.net, you will first need to find out if the part is returnable. A restocking fee may apply on all parts returned.

To begin the return process, log into your account and select “Start Return Process” to obtain an RGA.

 

If you have any questions about the return process, or whether something is returnable, please contact us via E-mail and we will be more than happy to provide you with that information, while guiding you through the return process.

 

 

Damaged Packages

 

All damaged packages must be reported within 48 hours of receipt of package(s) for a claim to be filed. No exceptions.

 

Non-Returnable Parts

 

  • Electrical Parts
  • Any part that has been opened. (Part must be in original packaging and unopened.)
  • Manuals- Operator, Technical/ Repair, Service, Parts, etc.
  • Any parts that have been installed on your equipment.
  • Parts that are 30 days or older.

 

 

Shipping address for returns:
Smith Tractor Company 
Attn: Internet Returns 
3854 Bowden Street
Frisco City, AL. 36445
251-267-2500


*Return freight is payable by the customer. We will refuse any packages shipped collect.