Customer Service Advisor
Customer Service ADVISOR™ Overview
- Digital database of Operator, Diagnostic, and Technical manuals for John Deere Products
- Allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.
|
Feature |
Customer Capability |
|
Access Owner’s and Technical manuals |
Yes |
|
Look up diagnostic codes |
Yes |
|
Machine diagnostic connectivity with EDL |
Yes |
|
Perform machine calibrations that require EDL |
Yes |
|
Access Service ADVISOR™ Online |
Yes |
|
Clear Latched Aftertreatment DTCs |
Yes* |
|
Reprogram Machine Controllers |
No |
|
View DTAC solutions/ submit DTAC cases |
No |
|
Utilize Service ADVISOR™ Remote |
No |
|
Submit Service ADVISOR™ report card |
No |
Online vs. Offline capabilities:
|
Feature |
Online |
Offline |
|
Access to Service ADVISOR™ web page |
Yes |
Yes |
|
Access Owner's, Repair and Technical Manuals |
Yes |
Yes |
|
Search technical information |
Yes |
Yes |
|
Connected diagnostics and readings |
No |
Yes |
|
Completing tests and calibrations |
No |
Yes |
Customers have the ability to access Service ADVISOR™ online and requires no installation of software and data on a computer or a purchase of an EDL. Access will be given to the customer’s MyJohnDeere user ID for access to the system. If a customer would like to connect to a machine to complete connected diagnostics, readings, tests and calibrations, the customer would require the Service ADVISOR™ offline application and EDL.
*Only available on John Deere engines.