Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service ADVISOR™ Overview

  • Digital database of Operator, Diagnostic, and Technical manuals for John Deere Products
  • Allows users to connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.

Feature

Customer Capability

Access Owner’s and Technical manuals

Yes

Look up diagnostic codes

Yes

Machine diagnostic connectivity with EDL

Yes

Perform machine calibrations that require EDL

Yes

Access Service ADVISOR™ Online

Yes

Clear Latched Aftertreatment DTCs

Yes*

Reprogram Machine Controllers

No

View DTAC solutions/ submit DTAC cases

No

Utilize Service ADVISOR™ Remote

No

Submit Service ADVISOR™ report card

No

Online vs. Offline capabilities:

Feature

Online

Offline

Access to Service ADVISOR™ web page

Yes

Yes

Access Owner's, Repair and Technical Manuals

Yes

Yes

Search technical information

Yes

Yes

Connected diagnostics and readings

No

Yes

Completing tests and calibrations

No

Yes

Customers have the ability to access Service ADVISOR™ online and requires no installation of software and data on a computer or a purchase of an EDL. Access will be given to the customer’s MyJohnDeere user ID for access to the system. If a customer would like to connect to a machine to complete connected diagnostics, readings, tests and calibrations, the customer would require the Service ADVISOR™ offline application and EDL.

*Only available on John Deere engines.